Comments on: Defeated but not unheard http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/ the pursuit of passion as experienced by alienman Tue, 07 Feb 2012 08:00:01 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Ink http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3684 Ink Mon, 18 May 2009 22:41:24 +0000 http://goldfishcake.com/?p=1014#comment-3684 My family has been using AT&Tscam for years. They have always tried to scam money out of us and everyone we know but a few years ago they really pissed us off. We came home to find our phone and internet had been cut off. We contacted them to find out why because we paid the bill on time, They claimed we were "Propagating a virus" and by doing so we violated their terms of service o_O. They said they would turn our service back on if we paid the reconnection fee. We don't even know how to "Propagate a virus"!! A few days later after my mother's constant complaints they turned our service back on without the reconnection fee and admitted that there never was a virus and it was a "mistake" on their part. My family has been using AT&Tscam for years. They have always tried to scam money out of us and everyone we know but a few years ago they really pissed us off. We came home to find our phone and internet had been cut off. We contacted them to find out why because we paid the bill on time, They claimed we were “Propagating a virus” and by doing so we violated their terms of service o_O. They said they would turn our service back on if we paid the reconnection fee. We don’t even know how to “Propagate a virus”!! A few days later after my mother’s constant complaints they turned our service back on without the reconnection fee and admitted that there never was a virus and it was a “mistake” on their part.

]]> By: alienman http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3683 alienman Mon, 18 May 2009 22:02:28 +0000 http://goldfishcake.com/?p=1014#comment-3683 Sorry to confuse everyone. The thousands of dollars isn't really relevant to this particular issue. That's what they charged on landline bills my family many years ago when we moved. When we moved, they suddenly took us off the international rate plan we were on and we didn't know until we were charged with several thousands of dollars of phone bills. Of course, they refused to drop the charges. Afterward, I was good about boycotting them. Then, I moved to Eugene and my T-mobile phone wasn't getting reception anywhere. So, I switched to Cingular. Before the merger, everything was peaches. Then the merger happened :/ It was okay for a while. They slipped up once in 2007 but they fixed the problem. It's just in the past couple of months they've really been pissing me off. Sorry to confuse everyone.

The thousands of dollars isn’t really relevant to this particular issue. That’s what they charged on landline bills my family many years ago when we moved. When we moved, they suddenly took us off the international rate plan we were on and we didn’t know until we were charged with several thousands of dollars of phone bills. Of course, they refused to drop the charges.

Afterward, I was good about boycotting them. Then, I moved to Eugene and my T-mobile phone wasn’t getting reception anywhere. So, I switched to Cingular. Before the merger, everything was peaches. Then the merger happened :/

It was okay for a while. They slipped up once in 2007 but they fixed the problem. It’s just in the past couple of months they’ve really been pissing me off.

]]> By: ann http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3666 ann Mon, 18 May 2009 01:37:52 +0000 http://goldfishcake.com/?p=1014#comment-3666 Hmm..no..paying a termination fee should be like your last resort imo. Hmm..I found verizon wireless has pretty good customer service imo. Maybe verizon is still over priced though...but ppl within the verizon network get free service, and free text message, and everything. However..you still have to pay extra for dling music..or internet service. I dono..they gave me a free usb charger...However...I think that if you had verizon and not at&t scam you would probably not have had to use thousands of dollars for verizon like u did for at&tscam..so maybe it would be worth it. Omg..I do not like Sprint either...I think Sprint sucks cause I use to have it too. Maybe all of us bloggers could give at&tscam a call for you, and we could be like, "So we heard from a friend that you guys have bad customer service, and you are refusing to give back her money that you STOLE from her." All of us could call them, and maybe they will listen for once. Also..another thing that might get at&t scam to listen is to threaten them, that's what I do when a company tries to screw me over. Oh yeah..did you call at&tscam's customer service line? Hmm..no..paying a termination fee should be like your last resort imo. Hmm..I found verizon wireless has pretty good customer service imo. Maybe verizon is still over priced though…but ppl within the verizon network get free service, and free text message, and everything. However..you still have to pay extra for dling music..or internet service. I dono..they gave me a free usb charger…However…I think that if you had verizon and not at&t scam you would probably not have had to use thousands of dollars for verizon like u did for at&tscam..so maybe it would be worth it. Omg..I do not like Sprint either…I think Sprint sucks cause I use to have it too. Maybe all of us bloggers could give at&tscam a call for you, and we could be like, “So we heard from a friend that you guys have bad customer service, and you are refusing to give back her money that you STOLE from her.” All of us could call them, and maybe they will listen for once. Also..another thing that might get at&t scam to listen is to threaten them, that’s what I do when a company tries to screw me over. Oh yeah..did you call at&tscam’s customer service line?

]]> By: alienman http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3664 alienman Sun, 17 May 2009 23:47:23 +0000 http://goldfishcake.com/?p=1014#comment-3664 Firstly, I have to figure out what I want. Do I want to leave AND pay the termination fee? I don't think I should even have to pay that. I do want out of AT&T but I want them to terminate me w/o charging me a termination fee. I was with Verizon before and I found their plans to be way overpriced. The phone I had was horribly crippled and they didn't even give you a USB charger b/c, at the time, they wanted you to pay for everything you downloaded to your phone. How is it now? I would also consider Sprint but I hear their customer service is even worse. The only carrier I've ever been happy with was T-Mobile. They have great rate plans, a great selection of phones and great customer service. Unfortunately, it's hard to find a strong signal in many parts of Eugene. Firstly, I have to figure out what I want. Do I want to leave AND pay the termination fee? I don’t think I should even have to pay that. I do want out of AT&T but I want them to terminate me w/o charging me a termination fee.

I was with Verizon before and I found their plans to be way overpriced. The phone I had was horribly crippled and they didn’t even give you a USB charger b/c, at the time, they wanted you to pay for everything you downloaded to your phone. How is it now?

I would also consider Sprint but I hear their customer service is even worse.

The only carrier I’ve ever been happy with was T-Mobile. They have great rate plans, a great selection of phones and great customer service. Unfortunately, it’s hard to find a strong signal in many parts of Eugene.

]]> By: ann http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3662 ann Sun, 17 May 2009 18:44:45 +0000 http://goldfishcake.com/?p=1014#comment-3662 This might seem asinine...but....why don't u just leave at&tscam...and find a phone service with better customer service? /= I have verizon...and haven't had any problems where they take thousands of my money..if they did that I would be soooooooo pist...anyways...keep trying!! Don't let them get the best of you...they want u to give up...but stay persistent until u get what u want...cause customers are always right!! This might seem asinine…but….why don’t u just leave at&tscam…and find a phone service with better customer service? /= I have verizon…and haven’t had any problems where they take thousands of my money..if they did that I would be soooooooo pist…anyways…keep trying!! Don’t let them get the best of you…they want u to give up…but stay persistent until u get what u want…cause customers are always right!!

]]> By: Linh http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3650 Linh Sun, 17 May 2009 02:53:21 +0000 http://goldfishcake.com/?p=1014#comment-3650 I hate it when phone companies give you the run around. Alienman, fight this! Don't give up - the outcome will be worth it. Don't let this company get away with ripping you off. Write to the company explaining what has happened, look into legal aid, keep persisting. In Australia we have this body called Consumer Affairs Victoria and they help people when they're being screwed over by various businesses etc. They also give you advice on taking the matter further. I'm sure you would have something like that in your state? Look into it. Good luck! :) I hate it when phone companies give you the run around.

Alienman, fight this! Don’t give up – the outcome will be worth it. Don’t let this company get away with ripping you off. Write to the company explaining what has happened, look into legal aid, keep persisting.

In Australia we have this body called Consumer Affairs Victoria and they help people when they’re being screwed over by various businesses etc. They also give you advice on taking the matter further. I’m sure you would have something like that in your state? Look into it.

Good luck! :)

]]> By: Liz http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3649 Liz Sun, 17 May 2009 02:00:09 +0000 http://goldfishcake.com/?p=1014#comment-3649 Do have small claims court over there? We once filed a suit with the small claims court here against a major telecom company (issues with mobile phone purchase). It cost around 20 euros to file the suit and the telecom company caved. A Spanish friend of mine took her mobile company to court (again, small claims court) over a few euros of overcharge. Personally I think it's worth the time to pursue the matter, especially if they've unlawfully taken 'thousands of dollars' from you. Do have small claims court over there? We once filed a suit with the small claims court here against a major telecom company (issues with mobile phone purchase). It cost around 20 euros to file the suit and the telecom company caved.
A Spanish friend of mine took her mobile company to court (again, small claims court) over a few euros of overcharge.
Personally I think it’s worth the time to pursue the matter, especially if they’ve unlawfully taken ‘thousands of dollars’ from you.

]]> By: alienman http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3642 alienman Sat, 16 May 2009 20:16:53 +0000 http://goldfishcake.com/?p=1014#comment-3642 I think I'll do that. Maybe during the week, if I'm not too busy. I've been kind of overwhelmed this term but, you guys are right, it would SUCK if I took this lying down. I'm sick of talking to them on the phone and being constantly transferred from person to person and being walled off with their schemes to tire me out on the phone. I'll have to do it by e-mail. I think I’ll do that. Maybe during the week, if I’m not too busy. I’ve been kind of overwhelmed this term but, you guys are right, it would SUCK if I took this lying down. I’m sick of talking to them on the phone and being constantly transferred from person to person and being walled off with their schemes to tire me out on the phone. I’ll have to do it by e-mail.

]]> By: Dao http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3638 Dao Sat, 16 May 2009 18:37:13 +0000 http://goldfishcake.com/?p=1014#comment-3638 Girl, you should write to the Attorney General of your state and to BBB. Then write to AT&T regarding this problem, mentioning to them that you already wrote to your state attorney and BBB. Usually, it would work and they should return the money to you. Don't let them take your money when you did not do anything wrong. Good luck, girlfriend! Girl, you should write to the Attorney General of your state and to BBB. Then write to AT&T regarding this problem, mentioning to them that you already wrote to your state attorney and BBB. Usually, it would work and they should return the money to you. Don’t let them take your money when you did not do anything wrong. Good luck, girlfriend!

]]> By: alienman http://goldfishcake.com/2009/05/16/rant/defeated-but-not-unheard/comment-page-1/#comment-3637 alienman Sat, 16 May 2009 13:13:37 +0000 http://goldfishcake.com/?p=1014#comment-3637 I have so much going on right now, I barely have the luxury of time to even think about it on weekdays. It's during the weekends that I am reminded of it again and I end up sleep-deprived from the anxiety and stress. I don't have any documentations on hand but they made "notes" on my accounts and I do have a case number for the reversal. You should hear the bullshit "notes", though. It's completely twisted to support their arguments, leaving out parts that would prove me right and adding details that are blatant lies. In one instance, they claimed they had "counseled me" on proper usage of phone cards. This was written by that guy I talked to, back in 2007, who didn't even know what a phone card was! I thought of calling the calling card company again, to talk to a manager there, but I don't think I should even have to go that far - especially not after I was offered credit in the first place. I have so much going on right now, I barely have the luxury of time to even think about it on weekdays. It’s during the weekends that I am reminded of it again and I end up sleep-deprived from the anxiety and stress.

I don’t have any documentations on hand but they made “notes” on my accounts and I do have a case number for the reversal. You should hear the bullshit “notes”, though. It’s completely twisted to support their arguments, leaving out parts that would prove me right and adding details that are blatant lies. In one instance, they claimed they had “counseled me” on proper usage of phone cards. This was written by that guy I talked to, back in 2007, who didn’t even know what a phone card was!

I thought of calling the calling card company again, to talk to a manager there, but I don’t think I should even have to go that far – especially not after I was offered credit in the first place.

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